Helpful Dry Cleaning advice

Extending the Life Of Your Clothes

  • Garments dry cleaned on a regular basis will last much longer. The accumulation of perspiration, dust and dirt particles can shorten the life of these garments. Do not delay dry cleaning a stained garment. This may allow the stain to permanently set. Pressing a soiled garment is also not advised. This may set an "invisible stain" permanently too. My Cleaners will treat all your property according to label instructions. When a label does not advise dry cleaning, we will professionally wet clean and finish with our high quality pressing.

Invisible Stains?

  • Yes-they do exist. An invisible stain is not recognizable to the naked eye until after the garment has been cleaned. Often the consumer does not even realize that the stain has even occurred and does not bring the garment in for cleaning. This poses a challenge to drycleaners as the stain has had time to “set” and becomes difficult to remove. This is the same concept as when you cut into an apple and over time it turns brown. In scientific terms, this is referred to as “oxidation.”
  • Oxidation occurs in clothing when the garments are cleaned and exposed to the heat in the dry-cleaning process. This exposure caused the stain that was “invisible” before to reveal itself. Many customers will then insist that we put the stain on their garment when in fact it was already there. You would be surprised as to many other “invisible” stains that can occur by using everyday products. Whitening toothpaste, deodorants, perfume, cologne, hairspray, and nail polish remover are just a few items that may cause an invisible satin.

Dry Cleaning Customer's Rights for Garments

You Have The Right To:

  • Expect a permanent care label on every garment.
  • A correct care procedure label on every garment label.
  • Every garment purchased should be serviceable.
  • A refund from any store that sells you a garment that is unserviceable.

Contact My Cleaners when in doubt on a fabric problem.

Shirt Laundering?

  • One of the most misunderstood processes in shirt laundering that customers don’t understand is why a woman’s blouse cost more than a man’s oxford shirt. Customers feel that dry cleaners are discriminating against women. The reason that there is a price difference is that most men’s shirts can go through a commercial pressing process and a woman’s cannot. Women’s’ blouses have many more sizes, cuts and styles, and fabric combinations that they must be “hand finished” which takes up to 3-6 times longer to press. Even men’s shirts are subject to “hand finishing” due to their larger sizes (XXXL and higher) as they are to big to go through the pressing process.
  • The main shirts that should go through the commercial pressing process are men’s cotton shirts and polyester/cotton blends. The reason why is that they can withstand the extreme heat and pressure of the commercial pressing process.
  • The following are some examples of shirts that should not go through the commercial pressing process: Silks, rayon, spandex, micro fiber, flannel, and corduroy. That does not mean that these shirts cannot be washed or laundered. It refers to the finishing of the shirt or pressing that will keep the shirt to retain their texture and softness. If these shirts are commercially finished or pressed, the fibers in the shirts could melt, shine, or become stiff and irreversible damage could occur. Many customers will waive this disclaimer because they do not want to pay the higher price. However, it often results in the customer being dissatisfied with the condition or end result of their shirt.

Saving The Environment With Recycling

NaeTone is committed to doing whatever we can to protect the environment.

  • Hanger Recycling
    Many of our customers return their hangers in good condition. My Cleaners inspects these hangers and uses those that are in new condition.
  • Plastic Bag Recycling
    We accept plastic bags that are returned by our customers. They are picked up by a recycling company and made into new bags and products.

Dry cleaning tips and advice

Always check that your garment is suitable for dry-cleaning by checking the fabric care label. Do not rely on the dry-cleaner to reject an item that should not be dry-cleaned.

Dry-cleaning guarantees to remove all general grime and dirt, but may not remove some specific stains.

If your clothes have a stain, always point it out in advance and tell the cleaner what it is, if you know. You may have to accept that they can only do their best.

Before you leave the shop with your cleaned garments, always check that they are in fact clean and that any particular stain that the dry-cleaner has agreed to remove has gone.

If you have to remove packaging to do so, don't be put off. If the item still has a stain, ask them to do it again.

There will be some solvent smell initially in newly dry-cleaned clothes, but if your garment is damp or still has an excessive smell of solvent (or other resinous smell), complain and do not take it away. This is due to faulty processing, and the garment should be cleaned again.

Do not take a cleaned garment inside a closed car - the solvent fumes may make you unfit to drive. Open a window. When you get home, remove the packaging and hang your clean clothes up for a short while in a place where there is fresh air.

When We Are Responsible

In the event an item is lost or damaged (very uncommon) by My Cleaners, we will take full responsibility for compensating you fairly. What is a fair settlement?

It is unreasonable to expect 100% reimbursement on item in service for some time.

That is why we use an industry standard called the "Fair Claims Guide" when figuring the current value with depreciation.